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Welcome To Customer Service

I WANT TO RETURN SOMETHING

Register returns easily online. All you need is the order number found in the order confirmation email, and the email address used when placing the order.

The return request must be raised within 14 days from the date you receive your parcel.

Return Policy

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1. Return Window & Eligibility

Mars Universal offers a 15-day return policy from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging with all tags intact.

  • The product must not be washed, altered, or damaged.

  • Certain products (such as innerwear, and accessories) may be non-returnable. Please check the product description before purchasing.

 

2. Return Process

To initiate a return:

  1. Contact our customer support at [support@presiclo.com] within 15 days of delivery.

  2. Provide your order number, reason for return, and supporting images (if applicable).

  3. Our team will review the request and approve eligible returns.

  4. Once approved, you will receive a return shipping label (if applicable) or instructions on returning the product.

 

3. Return Shipping & Fees

  • Returns due to product defects, incorrect items, or damages during shipping will be free of charge.

  • Returns for any other reason (such as size issues or change of mind) may be subject to a small return shipping fee, which will be deducted from the refund amount.

 

4. Refund & Processing Time

  • Refunds will be processed within 7-10 business days from the date of receipt and inspection of the returned item.

  • Refunds will be issued to the original payment method. If the original payment was made via COD (Cash on Delivery), the refund will be issued as store credit or bank transfer.

 

5. Exchange Policy

PresiClo does not offer direct exchanges at this time. If you need a different size or variant, kindly return the item and place a new order. You may contact us at support@presiclo.com

 

6. Non-Returnable Items

Certain products may be ineligible for returns, including:​

  • Innerwear and personal hygiene products

  • Customized or personalized items

  • Products damaged due to misuse

 

Contact & Dispute Resolution

For any concerns regarding shipping or returns, please contact our support team at support@presiclo.com

In case of disputes, customers are encouraged to reach out to Mars Universal for an amicable resolution. Any legal disputes shall be governed by the laws of India, with jurisdiction limited to the courts of Srinagar.

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